Former Intel CEO Andy Grove once coined the phrase, "Technology happens." As genuine as Grove’s tap aphorism has become, it’s not always fab news. Twenty years ago, no one ever got fired for buying IBM.
In the heyday of character relationship administration (CRM), com- panies bought in the first place and asked questions later. Nowadays, proprietorship intelligence, statistics rank and leader information board (MDM) initiatives have opened companies’ eyes to the fait accompli that-absent interminable processes and data-centric expertise-the tools themselves almost never interpret the problem.
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